PeopleGuru Blog

PeopleGuru Blog

Richard Cangemi

Recent Posts

So You Think You Want To Go with My Competition? Why I Could Say I told You So, but Won’t…

Posted by Richard Cangemi on Dec 14, 2016 10:19:06 AM

Their lower price is not what it seems.

The old expressions are true that “there’s always a catch,” and “a low price usually equals inferior products or service.” In our business of Benefits Administration, HR, and Payroll software services, new customers come to us for a variety of reasons. The number one reason is frustration with service. We see clients that are just tired of painful and inferior help desk support, and sometimes others have more tenuous and complex system difficulties, and even some face significant compliance penalties.

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Topics: HCM

How to Keep a Customer When Things Go Wrong

Posted by Richard Cangemi on Dec 6, 2016 9:42:20 AM

Remember how hard it was to score that customer, right? What do you do when Murphy’s Law kicks in and you now have an unhappy, or even furious, customer on your hands? How do you retain them?

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Topics: Now Trending

Leading the Horses Without Having to Make Them Drink

Posted by Richard Cangemi on Nov 29, 2016 11:08:33 AM

High performing teams are led and not managed. A horse when led to water should drink on its own just as a performing team when led with vision should achieve its stated goals.

Traditional managers are dinosaurs. Today’s younger workforce isn’t responding favorably to old school management techniques. They expect to be constantly informed, engaged in problem solving, recognized, and empowered through a common vision and goals. They just don’t respond to direct orders or micro-management techniques. The newer worker gravitates toward teamwork and collaboration and favors constant communication. That’s not to say that every tool of traditional management is obsolete, but proper leadership is the essential ingredient for a fully engaged modern workforce. Leadership is the bridge to productivity, loyalty, and ownership. Without leadership, you risk a disengaged workforce that is marginally productivity, with high turn-over, and very little commitment to the stated objectives.

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Topics: Leadership

VC Investment Alters the HR Technology Landscape

Posted by Richard Cangemi on Nov 22, 2016 2:34:08 PM

Billions of dollars invested in HR technology companies have created a handful of new and reborn one-size-fits-all HCM vendors who made a big splash on the HR scene throughout 2015 and 2016. Not to be outdone, niche HR specialist vendors have upped the ante with some very compelling niche products targeting recruiting, performance, learning, compliance, and social collaboration. Choice is always a good thing for HR departments. How does all this investment in HR technology companies change the way HR executives think about using technology within their operations? 

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Topics: HCM, Now Trending

HR All Trumped Up

Posted by Richard Cangemi on Nov 15, 2016 8:27:00 AM

Regardless of party affiliation or politics, the first 100 days of any new presidential administration are expected to bring change. The Trump administration is no different in that regard. He has made promises to voters and has gone as far as presenting America with a contract. With the Republican party controlling both the house and the senate, the Trump Administration has a good chance of executing on some of its promises in its first 100 days’ plan.

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Topics: Compliance, Now Trending

Taming the Monsters Inside Us

Posted by Richard Cangemi on Nov 9, 2016 1:07:27 PM

An awful lot is written about security from an Information Technology perspective, so we are pre-programmed to think that security means firewalls, encryption protocols, password policies, tokens and the like. Unfortunately, organizations are most at risk of theft and fraud from those that have intimate knowledge of their inner workings. We often don’t hear about these events because they are perceived to be embarrassment to the victimized entity.

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Topics: Leadership

Terminations with Poise and Grace

Posted by Richard Cangemi on Oct 25, 2016 9:56:46 AM

So you find yourself in the unfortunate position of being the bearer of bad news. Here are a few things that I have found will make the whole experience of terminating someone a lot easier for all those involved.

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Topics: Leadership, Now Trending

Hiring- Separating the Posers From the Performers

Posted by Richard Cangemi on Oct 18, 2016 11:14:17 AM

The Urban Dictionary defines a poser as a person who habitually pretends to be something he or she is not. The Free Dictionary defines a performer as one that is able to carry through to completion.

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Topics: Guru Development, Now Trending

The Social HCM

Posted by Richard Cangemi on Oct 4, 2016 8:07:00 AM

With more than one billion active Facebook users already, social networking is strong and getting stronger as literally hundreds of millions of new users join a social network this year.

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Topics: Guru Development, HCM, Now Trending

Before You Hire That Old Pro

Posted by Richard Cangemi on Sep 20, 2016 8:30:00 AM

It’s really not about ageism. It is simply that a great attitude and passion to succeed trump years of experience and perfect qualifications every time.

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Topics: Guru Development, Now Trending