It’s incredible how much the role of HR employees has changed as of late. If you work in Human Resources, you’ve probably already started to notice the changes.
If you want to keep up with the changes and improvements, you’ll need to prepare. You’ll have to sharpen up your skills and spend some time learning new technologies.
Let’s take a look at five specific changes that will rock the HR world, and discuss how they’ll affect your career.
1. More Focus on Employee Experience
In 2020 and beyond, you will need to work harder at identifying your employee’s needs. As an HR manager, you are responsible for supporting positive employer/employee relationships.
You’re already a fantastic manager. But, you should continue to improve office relationships by developing effective employee strategies. That way, you’ll be able to ensure that all of your employees are happy at work.
After all, a happy employee is a productive one!
To facilitate the best environment for your team, you and your department should ask yourselves a few key questions:
- Do employees have the tools they need to thrive in a digital landscape?
- Are remote employees suitable for this company?
- If so, should annual reviews be conducted virtually or in-person?
- Are there ways (tech or non-tech) to improve employee collaboration and efficiency?
- Are we doing everything possible to ensure that all employees are happy and healthy at work?
Ultimately, your department should work hard to come up with new, innovative ways to help employees work together.
When developing these strategies, put yourself in other workers’ shoes to ensure no one’s experience is overlooked.
2. Remote Work Will Become More Common
Companies are continuing to hire employees from different parts of the world. Soon enough, remote employees will be the new norm.
Remote workers are the most cost-efficient option for many companies. In many cases, they’re also far more productive than traditional employees. For some reason, certain employees perform much better when they’re working in their PJs from bed.
As an HR employee, you should come up with ways to manage remote workers. Even if your company maintains a traditional workplace today, your company could go remote in the near future.
Not everyone possesses the skills to work remotely, which is why it’s imperative to hire employees who will work well together. In this situation, you need to effectively screen which hires are better suited to work remotely than their counterparts.
Keep in mind that you may end up working with someone in a different country, so take the time difference and other factors into consideration.
3. A Constant Shift in Technology
Technology plays a massive role in just about every industry. When 2020 arrives, it’s going to make big waves in the HR world, so you have to stay on your toes.
Here are a few ways that your industry is already changing:
- HR is utilizing analytics to track the success of things like employee retention strategies.
- Chatbots now allow workers to converse with a computer. Employees can easily use a chatbot to inquire about vacation time, sick days, and other concerns.
- Job-seekers use online forms to apply for positions, as opposed to filling out a paper application. HR is responsible for ensuring all software functions properly.
- Many organizations are embracing workflow apps like Slack, which allow for smoother communication.
In some ways, technology is exciting. It can certainly make your job easier.
But that doesn’t mean you should “slack” off. It should be quite the opposite!
With technology improving many company functions, you should have more time to focus on improving the department. If you stay focused and use your time wisely, technology advancements can help you propel your company toward success.
4. HR Merging with Other Departments
In the past, HR was responsible solely for managing employee resources. But times are changing…
These days, the department has a lot more responsibility. HR is one of the driving forces in their organization, determining the mission and goals of a business.
In some companies, HR has even merged with marketing to determine how their hiring processes can help to convey the company’s values. Recruiters are often expected to think like marketers and figure out ways to reach out to potential hires on social media.
Soon, your job will go beyond recruiting new employees and improving employee relations. You might sit in on marketing meetings, or even be asked to develop social media initiatives to build brand awareness online.
If you have a broader array of skills, you’ll be better equipped to assist other departments or incorporate new tasks in your department.
5. A Growing Millennial Workforce
By 2020, every member of the Millennial generation will be at least 20 years old. The Millennial workforce is growing, so you’re likely to encounter a lot of them in your workplace.
You might imagine that the youngest members of the workforce are the same as any other employee. But, there are a few glaring differences.
For instance, the Millennial employee retention rate is far lower than previous generations. One study shows that only 46% of Millennials see themselves working in their current job for the next two years.
As an HR employee, it’s your job to figure out how human resources can increase Millennial retention. This could take a lot of work. But, many companies are giving it a shot.
Some companies set up mentorship programs to connect Millennial employees with executives. These programs instill a sense of purpose, and a vision for the future, in employees who might be searching for the exit.
Obviously, you can’t make everyone happy all of the time. But, by addressing the needs of young workers, you may be able to improve the company’s retention rate.
A strong human resources department can have a significant impact on their organization.
After all, you are responsible for hiring qualified individuals to shape your company and its future.
As with any industry, you have to continuously navigate changes. And if we're honest, in a world heavily saturated with technology, these changes will continue to come in waves.
So, be prepared for things to get shaken up in the HR world, and don’t get comfortable just yet. It’s going to be a bumpy yet exciting ride. As fast as things are evolving, I have no doubt that you’ll be able to apply your skills and roll with the tide!
This guest post was written by Liana Tanaka. Liana is a property manager and rental agent at 10x Living at Grandview in Austin, Texas. She helps renters find the right amount of luxury for their budget while also managing an apartment complex with exceptional amenities designed to offer an unparalleled living experience