Artificial intelligence (AI) is no longer restricted to the realms of science fiction – it is very much part of our lives. The technology can now be found in the workplace, including in HR, and it has already made a significant impact. To make sure you’re current on these rapid changes, let’s take a closer look at how AI is transforming HR in 2021 and beyond.
1. SOME JOBS WILL BE REPLACED, BUT NEW ONES WILL BE CREATED
As technology develops, it becomes increasingly practical to automate jobs, causing some people to fear they’ll find themselves out of work. While AI is projected to eliminate 85 million jobs in the U.S. by 2025, trends predict the artificial intelligence market will create 97 million new jobs.
Take the finance industry, for example. AI will take a lot of the grunt work like making calculations and determining the risk of granting loans, but analysts and technical staff will still be needed to operate the AI. AI-related positions may also be formed within the HR department itself, and C-suite positions will also likely be created, which would itself result in more supporting staff.
2. INCREASED DEMAND FOR HUMAN SKILLS
Artificial intelligence is still developing, and it is going to be some time, if ever, before AI is able to substitute skills that are unique to humans. In the meantime, companies are likely to have a greater demand for skills that are exclusive to people.
Such skills include emotional intelligence, which is valuable when interacting with other people. Humans possess creativity and personality in a way that AI cannot replicate, and these are assets to any organization.
3. QUICKER AND EASIER RECRUITING
The recruitment process is often very time-consuming. HR staff will sometimes need to process thousands of applications and spend hours screening candidates. AI, however, can create shortlists of suitable candidates and help with initial interviews.
Today’s chatbots use advanced algorithms that make it almost impossible to tell they’re not human. They are able to interact with people, ask appropriate questions, and help make decisions regarding which candidates are the strongest. Not only that, but this can also be achieved by a single machine that’s processing numerous candidates simultaneously.
4. SKILLS-BASED HIRING
Current hiring methods tend to focus heavily on candidates’ academic and professional qualifications, but this approach can overlook a candidate’s individual skill sets. The result is that staff are recruited who are well qualified overall but may not be the best fit for the specific role.
With AI, organizations can become more flexible in their hiring approach, helping them focus more on specific skills rather than overall qualifications. Chatbots in particular can be useful in helping to highlight a candidate’s skill set.
5. REMOVAL OF UNCONSCIOUS BIAS
Unconscious bias is something that affects most organizations. The result can be candidates being selected for reasons other than their ability to do the job at hand, and the workforce can also become made up largely of particular demographics rather than being diverse.
AI can take a more objective approach to recruitment while also helping to identify any unconscious bias within an organization. The result will be a workforce that’s recruited according to their ability over other factors, and greater diversity will help improve morale and boost productivity.
6. ABILITY TO GAUGE WORKFORCE ATMOSPHERE
Artificial intelligence can be used to monitor communication in the workplace over emails, direct messages, and conference calling. AI can analyze communications and determine the overall atmosphere in the workplace, allowing HR to react accordingly.
Being able to act on the atmosphere within the workplace will help HR departments be proactive and help maintain good morale and keep productivity high.
7. MORE EFFECTIVE ONBOARDING
Onboarding is one of the most essential roles for any HR department as it’s essential that new recruits find their feet as soon as possible. Most organizations have onboarding procedures in place, but the procedures are not necessarily ideal for everybody.
Different skill sets can affect what makes onboarding more or less effective, as can different personalities and other characteristics. With AI, new staff can receive onboarding that will help them fit into their new job quicker.
8. PERSONALIZED EMPLOYEE TRAINING AND DEVELOPMENT
Every employee has their own strengths and weaknesses and will react to training in different ways. However, most training programs tend to be quite rigid without taking individual skills and personalities into consideration. The result is that some staff may not develop as well as they could.
AI can personalize training, helping to deliver a more effective program according to the individual’s strengths and weaknesses. This will result in staff who learn the most appropriate skills and are happier in their role.
9. EMPLOYEE ENGAGEMENT LEVELS ANALYZED
Employee engagement is essential when it comes to a happy and productive workforce. It is also important when it comes to retaining your best talent. It’s not always easy to determine employee engagement, but AI can make it a lot easier to analyze.AI can look at behavioral patterns and other metrics that will help to determine how engaged employees are in the office. AI may also be able to highlight potential reasons for low engagement, making it easier for issues to be corrected.
10. MORE EFFECTIVE TASK DELEGATION
Employees are typically happier in roles that they’re best qualified for, and when they’re happier, they’re more productive. Current methods of assigning tasks are not always effective at delegating the right role to the right person, but AI can help change that.
With AI, organizations will be able to better analyze their workforce’s skills, helping to ensure they are given the most suitable roles. With the right people on the right tasks, your organization can become a lot more productive.
THE BOTTOM LINE
AI is already impacting business in numerous ways, and this trend is set to increase throughout the rest of 2021 and beyond. Not only will the technology make life easier for HR departments, but it will also help make them more effective. AI can help staff become happier and more productive in their roles and also help organizations retain their best talent. Perhaps best of all is that AI is likely to create more jobs than it replaces, including in HR.
This guest post was written by Gabby Baglino and may not be copied or published without permission.